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I personally prefer the "by call" overflow mode, so all calls are managed the same way. In group mode, if there is 2 calls, both will overflow at the same time. Assuming : - Desk A group No answer timer is 15s - Desk A group overflow timer is 25s - Overflow group is sequential, Desk B, Desk C...

Th advantage of the overflow is adding phones to the ring. After some seconds, the phone in the 1st group still rings, and one of the overflow group rings also.

I really don't like it. For example, I do Avaya IP Office... Where is it in the list ? Why isn't the list alphabetically sorted ? I highlighted all Avaya products...

If I understand correctly, you are switching from 4 independent installations each with a VMPro to one centralized Server Edition. If I'm still right, you only get 2 VMPro channels per Server Edition, when Preferred gives you 4. If you have 2 licensed Server Edition, you'll have 2 * 2 = 4...

Consider also using Maxthon or download an old Firefox version here : https://ftp.mozilla.org/pub/firefox/releases/

Thank you for the info :) I gave some stars :) New update with (GMT+01:00) Brussels, Copenhagen, Madrid, Paris updated https://files.engineering.com/getfile.aspx?folder=592cacb9-944a-4b90-9392-21de5f4714fd&file=TimeZoneInfo.xml

There are solutions with many brands, Sennheiser works also with a dedicated cable. I have some DW-Pro working with 9500/9600 Series or J100 Series.

I also had the case with the cabinet to be replaced. Avaya's diag was "power supply failure". I really prefer upgrading to change hardware ;) Most important is that is solved.

Hello, It's always better to do a quick search before opening a new thread ;) Take a look here : https://www.tek-tips.com/viewthread.cfm?qid=1821269 As said by dagwoodsystems : first upgrade to 11.1.2.4. If not better think about replace the cabinet, then Cards with VCM ressources, ... Good...

Thank you JCH-19. That was the issue. IP Office only supports 80 characters long until 11.1.2.3 that increases the limit to 150 chars. I upgraded system to 11.1.2.3, everything is OK since then.

Hi Travis, Thank you for your answer. Sorry, I was not clear enough. Issue is on incoming calls, essentially from some mobile phones. In general calls are working. Destination is an huntgroup.

Hello, I have an issue that I don't understand. IP Office answers 400 on SIP invites. I suspect malformed INVITE, but I don't find why. Other calls are OK, just some callers, always the same, are refused. I noticed errors with topology, but other calls are OK. Any help is welcome. Here are...

To be short : - No/one way audio : no1 cause is network - call cut when taking call : no1 cause is codec For the no2 cause, swap the answers ;)

Demo licenses are used here only to give you compliance to be able to remove certain phones. We must be able to remain compliant once these licenses have expired. It is a way to get control of the CUCM. The best/recommended practice is to purchase licenses to achieve compliance. As soon as you...

Hi, You have to add licenses, even demo licenses to get in compliance. Then you will be able to delete phones.

Yep, Site is down since some hours : https://www.isitdownrightnow.com/avaya.com.html

Important note : When you click "Apply prompts" you must _NOT_ be connected to VM Pro via VMPro Client.

Hello, You only need one instance of essential edition to run the IP Office, so all is OK.

If you just want the external calls to be redirected, you can do it via the Incoming Call Routes. - Program the destination to a group with both users - Use the replacement destination to match the other phone

I use gmx for some customers it is 1&1 that is behind, so, all OK. What is cool, i that you can have some aliases on the same mailbox. Other solution, is buy a domain name. For a few bucks a year, you can get a domain name, a SMTP server, and a free email with @yourdomainame. I got a nice 4...