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  1. jthebigjay

    Exclude DN from being used

    What is a FFC / RGAA?
  2. jthebigjay

    Exclude DN from being used

    We implemented a VoIP system to part of our company but used the same phone number as the Nortel was using. We want to reclaims these licenses and use them in the rest of the building, but we can't reuse these extensions. How can i exclude or prevent those DNs from being used in the future...
  3. jthebigjay

    Scripting Route Call Change. Need to Route to a Treatment

    Can i bypass the treatment and dump straight to a Callpilot voicemail box?
  4. jthebigjay

    Scripting Route Call Change. Need to Route to a Treatment

    On my current Script we have the following: If (OUT OF SERVICE QUEUE ) THEN ROUTE CALL Operator_CDN_gv I'm wanting to route the call to a Treatment. What command is needed to replace the ROUTE CALL and have the call dump into a voice mail treatment? Thanks Jay
  5. jthebigjay

    Need basics on ACD voicemail for callpilot

    I"m extremely new to this phone system and can't figure out how to get unanswered calls to fall into a voice mail box in CallPilot. We currently have a department that is setup like this so i just copied the scripts over, renamed them, and pointed them to my current ACD group. I have most of...

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