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Amriddle, would it do any good for someone to look at the cfg file I saved out of the program? Also would it be odd for just the the 7/8 ports to be bad on the Combo card, and all the other ports be OK? That seems strange, although its possible it happened.

amriddle...I have tried 2 standard analog phones...the posts a few above this one I clarified I tried a standard analog phone.

OK...looking in the software Manager...the only thing I can see that might be "off" is the number of lines selected says "2", but the default value is "5". Would that cause any issues?

First thank you to Touch Tone, Snowman, etc for your patience in helping me. I am not an install guy. touchtone...yes, I'm sure its a combo card...its showing part number 700504556. I will try and go in and check in the Manager software to see how the ports are configured, but reading the...

TouchTone....I plugged both the Polycom and another analog phone directly into my analog EXTENSION PORT 7 and 8 (per holdmusics24 request to call it) and I am now getting an odd high pitched tone. No dial tone, but its an off tone. Cannot dial out, etc. I'm guessing there must be something...

Thank you Snowman...no I am not a installation engineer. I have been into the software program, and I see where the other lines are set up in groups. I assume thats where I need to add the Polycom? Thanks.

How do I set the analog line to be active? Do I need to go into the Manager software?

mforrence..yes, the Polycom says it is analog compatible.

Joe...yes I have lines 1/2 connected into ports 9/10...lights are green, everything is functioning correctly. I am not getting dial tone from Polycom when plugged into ports 7 or 8.

Hi everyone. Trying to get some direction on getting my only analog line to work on a IP 500 V2 system. Using a Combo ATM V2 card along with 9508's...2 lines coming in connected at 9/10 ports. I have checked internal wall wiring, bypassed the internal wiring and tried a single piece of Cat 5...

That's what I thought. I really appreciate your help.

Can you do an offline config in Standard mode and upload it to the Basic version? I see where there are lots more parameters to play with in the Standard mode. Thanks!

Well, I guess I'm dumb. When I hit Contacts>All...Door01, and all unused extensions are still listed. Ext19 thru Ext52 The other thing I can't figure out on these 9508 phones is when someone is on Line 1 in the other office, the display in the other offices only show a "telephone" symbol.

Thanks guys...I will try it again. Hopefully it was just a mistake on my part.

Yeah I thought ticking the EX boxes in Manager might do the trick, but it didn't. I also don't know how to "delete" the extra extensions.

Small office install, 6 users...Is there a way to remove unused extensions, door 01, group1, etc entries in the contacts list on the IP500V2? Thanks!

Tommy...thank you for the reply...but I don't understand 100% what you are explaining for me to do. Maybe this is the issue? Example, Bob is extension 11, but on the answering system message, it directs the caller to press "2" in order to get to Bobs extension?? Why does everything work ok when...

Avaya Partner phone system, 5 mailboxes...secretary at extension 10. Mailbox works on all extensions. I believe the system is Version 9. Secretary can transfer calls to each extension, if ext. is not picked up, Voicemail recording plays, and caller can leave message. If someone calls in, and...