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Good morning I have a customer who want to manually call forward her calls to her cell phone. I had her do 7419 and the number. It works when someone calls internally extension to extension. It works when front desk transfer a call to her extension and it forwards out to her cell. But it does...

Hello Im working with IT guy who wants the NEC 9100 phone system to FLY. He want s to know if. I can setup to have 2 interfaces on the phone system 1 for production network and 1 for VOIP network? He wants to know if I can Configure the Voip phones to work on 2 SIP servers. XX.XXX.XXX.81 and...

Thank you Coral

Hello is there a cheat sheet for the inControl No ACD call recording for programing and installing on a PC. I have a customer that that someone keeps dialing 911 on site. So they purchased the licenses and i have to program it and install on a PC. Wanted to know if Ntac has a article or...

I had a wacky issue over the weekend with a NEC 9100 on a emergency call. When I went onsite onsite digital and the remote IP phones were not working. Had a black screen... But as soon as I unplugged the network cable from the VOIP card. All the phones came up. I went back out today with a VOIP...

Everything started working. I had to Putty into the UM80000 and change the DNS

CoralTech Thru Putty? Thanks

Hello Just recently I had a customer who changed from Windstream to Comcast so all his IP addresses changed. I changed 10-12-09 IP , 84-26 IP, UC Suite IP, and 10-55 the UM 8000 Blade IP. Everything is working except they are not able to get voicemail to email anymore. Its was working before the...

Thank you guys. I found the issue its my fault. I never added the licenses in 10-54

Hello I setup a IP phone for a customer. The IT guy says he did the port forwarding in the Comcast router. Im able to call extensions from my home to the office and they can call me.But when I go to answer the call Im getting a busy.. Or when I call a extension and dial 1 to voice announce I get...

I called ntac and they said I have to setup DID mode switching. Is anyone familiar with that?

the school uses day automatic night mode and also the offices close at a different time.

Thank you

Im installing a Second PRI for a company that moved into a school as a district office. The School already has 1 PRI. How do I setup the 2nd PRI to be seperate. They will close at different times. Im guessing I have to do DID mode switching not to familiar with that. Here are the commands I...

Hello Has anyone had the issue with voicemail to email just stopped working on Gmail. No matter how I set it up it wont work. I even set it up office 365 and nothing. I enabled cmd 10-12-20 and still doesnt work. Ntac told me to upgrade the system to 12.00.50 im waiting to go back and upgrade...

Hello All. Im working on a NEC 9100 with ACD. I connected a PGD adaptor using it for BGM off a extension and trying to get the music on hold to work. When i make calls out from the phone system and put the call on hold they have music on hold. But when I call into the Auto attendent and dial a...

Thanks alot that helped.

Hi I am trying to add another phone into an ACD group. Wanted to know If anyonr knows the commands to set that up. I have the manual but dont understand what commands I am programming, Thanks

when a cutomer calls in they get the main greeting but when transfered to any extensions voicemail you get their greeting then it says this mailbox has low memory and cant take messages. I also cleared out all the messages in everyons mailbox and get same message. Please help