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I am looking for an ACD A-C2 Feature Administration Quick reference programming guide. Does anyone have an electronic copy of this? Your help is appreciated. Thank you.

VERSION 3521 RELEASE 7 ISSUE 50 Q + I have a customer who is reporting that all of a sudden a manually invoked edd in LD 43 stopped working: TODAY 1/15/2014 >ld 43 .edd DB SEQ NUM = 8844 CONFIG PHYSICAL MAP BCS TEMPLATE PBX TEMPLATE SUPER CUST ACUST CLID ROUTE DAPC LTN TN LTN LNK TN SCL ESN...

I found this Tape Emulation error in my PBX Backup on a regular basis. My questions: 1. What is the HI database? 2. How is this resolved? Your responses are always helpful. Thank you -- Karen

I am looking for an interpretation of the message displayed on the console when the TRC feature key is pressed. Following is the message: MCE CUST00 RM005 006 *TN004 0 13 15 8:29:58 22/04/2013 TIM381 08:30 22/4/2013 CPU 1 MCE = Melicious Call ????? RM005 006 = Is the Route 5 Member 6?

RELEASE 7 ISSUE 50 Q +

My understanding from reading NTPs etc. is the OVDN can only be to another queue(s). Here is a copy of my programming using OVDN: REQ prt TYPE acd CUST 0 ACDN 4325 TYPE ACD CUST 0 ACDN 4325 MWC YES IMS NO MAXP 10 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT 8 FRT...

I have a customer who is using Basic ACD and wants to do the following: When agent(s) are logged in they would like to send a new call presented to the queue (after 5 calls are waiting in queue) to a 2008 set with 2 lines that goes to voicemail after 2 rings if not answered. I've tested the...