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This is a recurring problem. Users report that it can take several days (3 in most recent example) to receive notification on One-X Mobile that a client has left a voice mail for them on the app. 9.0.2 Build 860 for application server and main unit. Anyone experience this? It is terribly...

Well, about half of these users do not have/use a dedicated desk phone. Plus, it is set to "Alert" and not "Forward" or "Copy".

Using 9.0.2.0 build 860 for IP Office and Application Server. one-X mobile users report intermittent issue of voicemails not showing up within their one-X mobile app. I confirmed this by leaving a voice mail for a user then logging into that user's one-X mobile app on my phone. The voice...

Finally fixed this odd problem. When trying unsuccessfully to connect via VPN connection from my smartphone, I came across this post on why it is happening on T-Mobile. http://support.t-mobile.com/thread/60804?tstart=0 "The Symptoms: You are able to do most things on your mobile device over...

Yes. :)

Here's an update that could point some blame at T-Mobile. I was in another area of the city this morning with the one-X app open, and it was logged in and functioning on LTE. I was surprised. I drove to work, got on the elevator, made it to the office with wifi, the app connected with wifi, I...

>Internal it works so it must be a problem with the port forwarding or FQDN. Actually I'm off-site with VPN tunnels disabled, so I'm not "internal" to the LAN with the one-X mobile. The app connects to the one-X server when I'm connected to any external wifi. Away from wifi and the app...

>It is a user error Probably so. I will tinker a bit more. The problem is with the entire app. I'm using mobile licenses so the VoIP doesn't work. I understand Power license is needed for VoIP. My Nexus 5 is also T-Mobile. Is the 'mobile data' setting within the one-X app or just the...

Has anyone experienced an issue using one-X on cell only? Meaning the app works fine while connected to *any* wifi, but without wifi the app cannot connect? I'm on 9.0.2 and my Nexus 5 (4.4.4) is experiencing this problem. I reached out to the email address of the developer listed on Google...

Sorry it is happening to you as well, but I'm glad I'm not alone with this problem. How long have you been dealing with the problem? Line noise as well? A phone system shouldn't need this type of babysitting.

This is an issue that happened over the weekend. I heard from a client that their Avaya IP Office 500 was not answering any phone calls. I tested each analog line remotely and one line has distortion (warbling) when ringing. Sure enough, the auto attendant did not pick up. I logged into the...

Thanks for the thought, Busster. I may need to find a local Switchvox distributor to get a hands on feel between the systems.

Thanks for responding. We currently use voicemail to email alerts and attachments for users that request it. However, the cell phone app feature of Switchvox -- to more easily check messages and respond -- is attractive.

Fair question. I think it is a mix of my desire for a system that is more easily managed by me, a casual technical user, and the want for greater flexibility and uptake by end users on features. There's also a desire to move from having voicemail emailed to having the unified communications...

A few years ago I purchased an Avaya IP Office 500, and since that time I've had several issues that required external support. I've also added on some licenses and expanded voicemail ports. With each change, I'm getting further committed to this platform; however, I find it unwieldy to manage...

Thanks for the advice. I do have regular backups of the config file just in case my tinkering causes unintended consequences.

I will update the config so that all lines have an incoming group id of 0. Thanks for the tips and advice. I appreciate it.

No problem. I appreciate your help! I'm confused. There are 2 incoming line groups called group 0. The first one routes to the auto attendant (backup to secretary) and the second one routes to "DialIn" with no fallback destination. Should I delete the Line Group 0 that has the "DialIn"...

Thanks, Signo. I wasn't sure how Avaya handled the unused Lines, but it sounds as though it has no impact on incoming callers -- just outgoing calls. Right now there are 3 incoming call routes with only 2 being used. The SIP line is configured as outgoing only and only when pressing 8 instead...

Equipment: I have IP Office 500 8.0(44) with 3 analog lines and one SIP trunk active. My skill: I administer a Talkswitch PBX for my employer, and I have been learning the Avaya system for the past few years on this other company. Recent changes: Recently I had the vendor add a SIP trunk to the...