What is your current patch level? Check maybe your VTRK SU is out of date. There have been some fixes for H323.
npmH245TunnelingState should survive vtrk application restart. But q931MultiplexingEnable is not saved anywhere.
What type of the trunk does the incoming call land on? Does the office phone show correct CLID? You need to do the DCH tracing of your Mobile Extension trunk and see what is sent to your Mobile provider.
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