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I shouldn't have mentioned call center, we don't have that particular product. We just want a user to be able to look up one of their contacts on their phone or on Jabber. Their contacts are on a Kerio Connect (KC) server. Contacts can be synced with KC either via CardDAV or Exchange protocols...

Our new Cisco Call Center 9.0 is set up to our Open Directory setup for authenticating account logins via LDAP. Works great and powers the Cisco corporate directory. Is it possible for users to look up their contacts on our contact server, Kerio Connect, via LDAP? Or do we have to import their...

We are installing a Cisco Call Manager 9.0 phone system and I am looking for recommendations for books for administering it. So far the books I have seen are text books, I am wondering if there are books intended for system administrators. My main concern is user administration and the basics...

Tony, Thanks for the offer. We found a local Kerio Operator installer and they came and demoed the system for us. Very nice guys and I have confidence of their abilities. And the price is attractive. We tested with Snom phones since this is what Kerio recommended based on our preferred Avaya...

Joe, that is excellent advice. I have been referred to an Avaya representative to help me sort this out. My biggest concern is going with the low bid and then getting hit with lots of charges later. If we go with Avaya I prefer the company with the higher bid because they participated more in...

I guess I misstated it. One company bid $20,000 less than the other company for very similar proposals. Oh no, no one bid $20,000, that would have to involved stolen equipment and forced labor. These are both large Avaya resellers. But there might be stuff in the installation parts of the...

At this point I am leaning towards the Cisco solution. Though I this point string a tin cans might be an improvement. I think all of the solutions I have looked at are good and would make my co-workers happier. I also have faith that the installers of the different systems are all very good. The...

Thanks for the replies and input. I will answer your questions. Why is our current Definity a bad match? The Definity 75 is suitable for a much larger organization, it has been overkill for us. We have it because we were owned by a larger company and they took responsibility for our phone...

The phone models are the same. We did testing beforehand and requested specific handsets. I have a spreadsheet that compares every proposal in detail. I will call references but people give only good ones. In the case of one vender I happened to come across unhappy clients.

Perhaps unbiased isn't the best phrase. I am looking for a new phone system for my office (80-100 users, single location). I've been looking for 5 years and this is the year to pull the trigger. Staff have helped me evaluate handsets for doing basic tasks. We have made some basic decisions but...