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Thanks got me thinking in the right direction! The PBX with the *20 has been configured to use 2 digit extensions so the staff use the *20 to connect to our office which has the 20xx range. The reaosn being 20 is a valid extension on the local PBX. Next step, migrate the office to 4 digit...

Hi, I've started mantaining another offices' Mitel and I've come across something I haven't seen before and from the help guide can't confirm what it does. We have a lot of 4 digit dialling configured with the ARS Digits Dialed form where I have 2 numbers and then programmed to expect 2 more...

I've looked through several of our other controllers and they don't have any FACs setup without a leading symbol. I'll update the primacy code for the 3 FACs in question to start with a #

Thanks all, You're correct 55, 57 & 58 are all FACs that correspond with the first 2 digits of our 4 digit extensions in one of our offices. 55 - Remote Clear All Features 57 - Flexible Answer Point 58 - Personal Speedcall - Invoke It appears there is no default or standard for the FACs, is...

Hi All, I have started getting into the murky world of Mitel and would like your guidance on ARS... I have been tasked with setting up inter office 4 digit dialling. So far I have been able to ARS Digit Modification Plan, ARS Routes, ARS Route Lists and most of the entries for the ARS Digit...