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  1. Strutmasters

    Call Routing

    BCM450.R100.SU.Desktop Operating System 005.200912-1 BCM450.R100.SU.System Operating System 012.201003-1 Software Version 8.0.1.05.329
  2. Strutmasters

    Call Routing

    It is a BCM450
  3. Strutmasters

    Call Routing

    I appreciate that but we are up to date on all of our patches.
  4. Strutmasters

    Call Routing

    So no suggestions on this one?
  5. Strutmasters

    Call Routing

    Yes
  6. Strutmasters

    Call Routing

    Ok sorry about that. With the least busy and preferred methods I have a problem with it going to one of my guys more than the others. For example: I have 3 guys set as 1's, call them a, b, c. A gets a call and hangs up before the next call comes in. When the next call comes in, for some...
  7. Strutmasters

    Call Routing

    I am currently using the Call Pilot software (recommended by Century Link) and I disabled the BCM huntgroups. If I turn my hunt groups back on then will i still get the reporting abilities that I have from RCC?
  8. Strutmasters

    Call Routing

    I have the Nortel BCM450 but i have been using the Call Pilot software. Currently I am having problems getting the calls to rotate fairly between my sales guys. We use Skillset management and have priorities set for each salesman, however they don't rotate between them fairly even though they...

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