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@VinylDave - I did try to 'Paste from Clipboard', but I just copied the data in the cert. Not the private key. So not sure I did this correctly. I will try this again. Thanks.

@sizbit - I have attempted to upload it to the SD card "/SYSTEM/PRIMARY/certificates/TCS/ADD", but receiving a HTTP 403 error when attempting to upload. @VinylDave - The format is .pem. The Begin and End is in the cert I can't access the Web Manager. It gets stuck on Loading after entering...

Thanks for the response sizbit. I named IPO_RootCA.crt and I also tried with .pem extension. I will try to loading it to the SD card.

I used a separate IPO server to create certs. I am attempting to import the root cert to the IP500 but it does not seem to import. I am going into the security settings of the IP500>System>Certificates and then adding the root cert to the Trusted Certificate Store. I am getting a message that...

I have an IP500 with an SBC and setting up for remote workers. I used a separate IPO server to create the Identity Certs for the SBC and the IP Office. A couple of questions. First regarding the RootCA, I just download the PEM from the IPO server and name that IPO_RootCA.crt? Is that...

We have a new customer that has an SBC on 8.1 and they don't have the credentials. I found documentation to reset the root and ipcs account, but having an issue. Below is what documentation states. I am getting stuck on step 3. I enter "rd.break" at the end of that line. When I enter...

Thanks for the responses. I resolved the issue by changing the Log On option in the service to "Local System Account

I have an IPO and VMPro on 9.0. Voicemail is running on a Windows Server 2016. I know this is not supported but has been running for a couple of years now. When a call is routed to voicemail, the users greeting plays. When a message is left, the message is not being delivered. There is no...

I am having a very strange issue. Installed a new UC module on an existing IP Office. There is a voice VLAN and a data VLAN. I can access the phone system from the data VLAN but I can't access the UCM from the data VLAN. The IP Routes on the IPO and UCM are the same. I have even tried...

I have a strange scenario. I have an IP Office on R11.1 SP1. I have 4 - 1416 phones and an analog cordless combo. There is a base and 4 phones connected to this one base. Calls ring into a collective hunt group w/call waiting and ring all phones. Intermittently a call will get answered and...

There had been no changes on the UCM. Performed a fresh install and this corrected the issue. Thanks for the responses

I have an IP Office on 9.1.7 with an UMC. I can see the UCM from System Status and it shows everything runninging but i can't access it. I can't ping it either. I can't ping the UCM from the IPO. I have consoled into the UCM but I can't ping the IPO. I have verified that the UCM has a...

I have tested this on different providers. The Workplace on a cell using the cell service works on our lab which is a Primary Server, but not on the customers IP500. Both units are on the same version of IPO.

I am having an issue with the Workplace app on cell phones with no audio when using the cell service. The call will connect, there just isn't any audio. If the cell phone is connected to a Wifi on a home or office network, there is audio. This is an IP500 on Release 11.1 SP1. There is no...

I have little experience with Certificates. I have an IP500 and an application server. Is it possible to create a certificate for the IP500 from the application server for remote phones?

I have an IVR setup in IPOCC,if no options are selected the greeting replays. How can I have it drop the call after repeating 3 times?

Travis, I have created an application relay for 443 and 411. I have the Service Type as HTTP. This should be the only ports i need correct?

If there is an issue with the Certificate, i should still see packets on the packet capture from the SBC, correct when attempting to connect the IX Workplace app, correct?

derfloh, i may need some...

jaime77, no problem. i was just telnetting to check the ports to see if the SBC was seeing the packets. The telnet was failing but i was able to capture the packets to verify ports were open on the firewall.