More info -- just discovered this. When a call is answered, there is some life on the bottom-row softkeys, but it's completely different from expected. Where we would normally see Conf, Transfer, etc. there is only VMsg on the left-most key. I've never seen VMsg before in all my time here.
I don't believe this is a firmware issue. I swapped out the older replacement phone (which likely had an older firmware) with a few of the recently used "bruised" sets. Same behavior on all. According to Options -> Display diagnostics -> F/W Version, it is at the same firmware as all of the...
On to something here, I think, but not quite there yet.
On this set, if I try a FWVU or FDLU, I get a NPR039 -- timeout, right? On the other, functional sets, FWVU gives me the proper sort of response.
We have several M3904s that are being used as ACD agents. During an office renovation last week, several of these phones were tossed around and had their displays "bruised." I had several replacements in stock and I was able to swap out the bulk of them. However, one phone -- or line, I should...
RickyPone,
Incredible catch! A Cisco tech support guy had been doing some work a few weeks ago... I remember him causing some problems before returning service. Looks like he never wrote the config after fixing his screw-up.
Thanks a million!
Rebooted Cisco gateway, watched terminal red alarm and then re-establish. Verified that all channels looked good, but then same behavior. First call in rings, but is answered with a busy, and then all subsequent calls start locking out channels.
Finally got into the actual facility and poking around the actual PBX. I see two Dual PRI cards, one with red lights. But as we have three PRIs, I'm assuming the red lights are for the empty 4th PRI.
There's also a larger double-width PRI card which is showing Red and Yel lights.
Also, if this...
Grrrr... Guess I broke out the champagne a little too soon. Came in this morning to all channels in lockout again. After disabling/re-enabling the loop, everything looks OK for a few seconds. Phones ring, but answer to a busy. And then when calls come in from the PRI for the Cisco side:
- the...
Worked fantastically... I had tried disabling and reenabling the loop, but didn't realize I needed the other step.
As an aside, GHTROUT.com is a national treasure. It's helped me immensely and I've pointed more than a few colleagues there. It's been an honor to be helped by you!
Thanks again!
Hi all. As the caretaker of a lame duck Nortel system with a shoestring budget and no training, this site has been an invaluable resource for me over the past four or so years. Much thanks to all of those who have posted here -- I've learned so much! However today, I have a problem I can't solve...
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