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Doesn't sound like a great solution with 2 groups :) How would the users change which group the call would go to? Just came to think of this: Send the call to a VM Pro module, check a variable (which can be set through a short code) and if its 1, call huntgroup 1. If it's 2, forward call to...

I have two hunt groups. Sometimes (maybe 2-4 times a month), one of the groups would like to forward all calls to the other group. The overflow setting would be perfect, but I want to be able to toggle the overflow on/off without having to open up the ip office manager to do so. Is this...

Sweden :)

So it seems =/ The company that helps us out with Avaya products didn't have time to help us set up CCR until the middle of august (!). I said I wanted to try myself and so they sent me this horribly outdated version as it seems. After installing the version you linked to, everything works...

IP Office 500, 8.0 (43) IP Office Customer Call Reporter V1.2.2.78 Is that information enough?

I have some troubles with an installation of CCR and would be really grateful if anyone could help me or point me in the right direction. I've installed CCR for IP Office, following every step in the manual. Installed licenses, marked users and hunt group with CCR. Installed CCR software...

Ok, thats unfortuneately. I wonder why they remove functionality like that. Do you have any recommendations about any 3rd party software that could give this kind of info? I'm not sure I know enough about phone switchs and call data to harvest the information from the pretty massive realtime...

Hi, We've been running a pretty old version on our IP Office 500 where it was possible to extract call data with a function called CDR. It was also possible to choose SMDR. Now when we have updated to Manager R8, we only have SMDR as an option. I set up so that the data would be sent to a...