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  1. Metricsman

    How can we display incoming calls?

    If there is any confusion about this question, what I mean is "Is there a way to display the customer's phone number when they call us?
  2. Metricsman

    How can we display incoming calls?

    How can we display incoming calls?
  3. Metricsman

    CCMA 6.0 - 60 second service level threshold

    I'm kind of new using Nortel symposium call center. We are using CCMA 6.0. Can anyone tell me where to find the service level threshold for abandoned calls? Also, how can we see if the phone tree the customer goes through is included with that threshold or not? Most importantly, how can we...

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