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We have one client running IPO 500 R7. They plan to upgrade in another 4 months to R9.1 and IPOCC but now as a matter of urgency they need to record calls and we are proposing Essential edition License + Preferred Edition License + Contact Recorder License. My question is can we supply them...

Is it possible to dial from Outlook Contacts if the system has only Essential Edition license and no One X portal/server. We are having IP phones.

We want to downgrade an IPO from R9 to R8 so we can use softphones without need for Preferred Edition License. Question now is if we recreate the SD Card with R8 and reload the licenses, will the R9 Power User License work or do we need to order R8 Power User License?

Can we have 2 Remote Workers on IP Office 500 R9.0 Essential Edition using Softphones without the need to purchase Teleworker Licenses or is it applicable to hard phones only?

Is the Analog Trunk 4 Uni V2 card compatible and working on V1 IPO 500 Control Unit? Is there a way to get around this? Client has IPO 500 V1 running R5.

I want to see what licenses have been generated on a particular client FK.

How do I get to see the licenses on a particular FK on the Avaya portal?

IPO 500 Release 9 Advanced Edition. The Agent Time Card Reports are showing zero on all fields. When logging into the portal its showing green light so all services are running. What could be the cause of this.

We have a running IPO 500 v2 with R7 and want to upgrade to R9. Already we have the R9 Essetinal Edition License loaded on a new SD Card. Is there a way to replace the old SD Card only and upgrade without having to purchase any upgrade license?

We have a client in the financial brokerage sector and they want call recording with a beep regularly during the call (to act as a "watermark" for the regulatory board that the call record was not tampered with). Is this beep available on IP Office Preferred Edition?

Can we use Release 8 licenses (Part Number: 269480 - R8 Preferred Edition License and 174461 - IPO LIC VM PRO RFA 8 LIC:CU) on an IPO running R9 Essential Edition or do we only have to use the new R9 ADI Licenses. Price for R8 Licenses is far cheaper than the R9 ones and client wants to save some $.

I think the VM Pro option is most suitable as they want the CLI info during the call. They are running IPO 500 v2 Release 8.1. Which license is required?

Client running IP Office wants to have incoming Caller IDs inserted into a Table in Oracle Database. Is that possible and what licenses are required?

We have 1608-I IP phones to be deployed in a remote office via VPN. Sonicwall devices are linking the 2 offices and we can ping the IP Office from remote site. Problem is when we connect the 1608 they reboot after we press * to Program. How can we get past this?

Is there a way to avoid the Call Barred message on user's phone so they only get busy tone?

How can we block calls to a particular number on IPO 500?

Nice one !!!!!! Thanks fellows. Appreciated.

Is it possible to have Auto Attendant with an option to press one for sales department and still have all the extension numbers on the system in 1xx series. Client wants the following message "If you know the extension number please dial it now, or press 1 for sales, 2 for admin, 3 for...

Thanks for the details. They are running Essential Edition. Can they have a queuing message on that?

Can we record a message on hold using telset like 1416? Client wants to add a brief message to play while call is on hold.