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I need some help! I have a VmPRO running on an Application Server Linux 11.1.0. VmPRO queries the MySQL database and returns some information by reading it via TTS. So far, so good. However, TTS cannot correctly read words that contain accents (PT-BR language). The strange thing is that TTS...

Hi, I have many agents using IP Phones 1608. Sometimes they are in current call and listen to one or two "ring tone" on their ears, like there is another call or something like this. Sometimes after this, the calls drops, sometimes nothing happens. Do you guys have a clue????

2 points. The old system Siemens Was able to do It. I've tried in other customer with IP office 9.1 , same Trunk and same extension model and worked ok.

The issue happens with every extension, including IP Phones and analog phones. Via softconsole the call does not drop but the button does not work (no action) until the call is answered.

E1 and sip Trunk both tested on 9.1 Version and worked.

inhibit Off switch forward/transfer are off on server edition and ip office systems

I tried on a 9.1 system, same ip phone model, same trunks and workd, but this one doesn't work. It's not the design product

Yes. But it also happens with outbound E1 calls.

Hi, I have a customer that cannot transfer calls when it's ringing. The receptionist initiate an outbound call. When it is still ringing (the other side has not answered yet!) and she tries to transfer that call without making the consultation, she clickes the transfer option, but the call...

Hi, all. I would like to set a callback configuration. The customer makes a call via mobile phone to a especific E1 line. The IP Office receives the call, send a message (we'll be returning your call soon) and drops the call. After the customer hangs up the call, the ip office makes...

Ok. I got the "automatic" new option.

Where is the * option when we are configuring the URI tables on SIP trunk R10 version? I can't set this option now, it retorns an error.

Hi guys, Do I have some kind of adjustment of volume in db for analog phones on IP Office Manager?

Hello, I'm trying to install an Avaya Contact Center Select version 7.0. The network configurations to be used are from the LAN 2 port from the IP Office v2. Is there any problem? Has anyone tried to install using the network from the LAN 2 port. I have read the documentation and I'm afraid...

Hello, I have an doubt. Which models of Avaya phones for IP Office support secundary registration, I mean, in case of a first server fails, the second assume it and the phone keeps working? Does anybody has a documentation with a list of models? Thank you

Hello, I have Avaya contact center select 7.0 working with IP Office server edition 9.1.700. The agents suddenly change their status to "consultation" and can't receive anymore calls while in this state. They work with 1608 and Agent desktop and don't seems to do anything wrong, suddenly they...

Hello, derfloh Thank for your answer. I tried this way but nothing happens. Maybe it's because the deskphones are 1608-I and not 96xx?

Is there any way to bip incoming calls for extensions using headset and not ring on their deskphones?

I got your ideia, derfloh. It must work that way! Thank you!

prefixes from the capital - Line Id 1 prefixes from the countryside - Line Id 2 e.g 2117N - Id line 2 2118N - Id line 1 2119N - Id line 2 Both capital and countryside has a large number of different prefixes and the cost for some prefixes are more expensive than others. These are...