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Thanks! what are the risks of running the command Check Userandservice?

Mitel 3300 with version 13.1.0.36 If I go into Users and Services configuration and search for number 2253 I get a not found message If I go into Maintenance Commands and locate number 2253 I get "The number refers to a Hot Desk User (Mobile DN)." If I go into the Telephone directory I was able...

Never mind.. the support guys dont like talking to each other.. someone was in there but they ddint want to ask him.

My support guys are getting this error. I cant get in . No one should be logged on to the server right now..rebooting isnt an immediate option. Have you ever seen this? Thanks!!!

Thank you!! That did it : )

Good day. We are using nupoint vm and I have one user who does not have a personalized greeting. His greeting is the attendant voice saying "Please leave a message for.. Mister X" Now I have another user who would like the same greeting. I cannot figure out how to turn off greetings for user...

Request from admin assistant: If my manager doesn't pick up a call in 3 rings it goes to my phone. If I dont pick up after 3 rings it goes to his voicemail. Seems simple enough. I added her number as a Call rerouting first alternative and the VM system as a second alternative. This works BUT...

Thanks. Helps that I wasnt looking in the right place. What I dont understand is that even if I turn off Message Waiting in the mailbox (was set to Mitai) the lamp keeps flashing. Is there something else I am missing? Thanks

Hi. We are having some issues with VM synching between exchange/mapigw/nupoint. Most of our users use Outlook for everything anyway and several have asked me to just turn off the flashing lamps. I changed the Disable Ringing Lamp Notification and that takes care of the lamp at the top. Any...

Confirmed it is an issue with our carrier. They do not allow overseas calls by default and we have to sign a waiver to allow this.

This was just reported today. I have done this before myself and never had a problem. We have a class or restriction set up that allows some users to call Europe (in this case France) We are now getting "Sorry You are not authorised to call the number you have dialed" (that is my translation...

Thanks kwb! Confirmed.. nobody died :)

When I copy an existing call flow to a new mailbox, even if I update all the mailbox numbers in the flow I still hear the greetings of the call flow that is copied. Is this normal? Can I rerecord the greetings for the new mailbox without affecting the call greetings of the call flow I copied...

We want to to be phone .. it rings on a couple of different phones. After 6pm we want to have it go directly to a menu. I just tested and the schedule DOES work.. but it is not going directly to menu during off hours. it still rings 3-4 times on the phones before picking up

I have a few call flows. I some I have copied. Others I have made from scratch using this resource: http://edocs.mitel.com/UG/EN/NPUM_CallDirectorHelp_EndUser_4.1/Launch_Calldirector.htm My problem is I cannot get the schedule to work. I define the schedule and want it to ring on schedule...

Hi. I need to do a report of the total number of inbound and outbout calls for one of our MCDs. We have Contact Center Client server set up and I am trying to find how to do this. (a fricken help file would be nice..) So I am doing a report by month and I am choosing Trunk Group Outbound...

Hi! We are using Nupoint and we have a mailbox 3355 with Call Director setup and id of 002. We would like to use the same greeting for another mailbox (for example 3356 id001) without having to rerecord. Is this possible? I cant find anything in my google to address this. Thanks

Thanks.. in mine (3300) it is multiline appearance groups but you were close enough to tip me off. Cheers!

hi! I have an extension that is programmed as a multicall line on about 20 users phones. Is there an easy way to see where that key is programmed? I was able to figure it out but I had to export the entire multiline set keys form and sort it in excel. better way?

Thanks all. We are testing the free bria version (x-lite). I can call, receive calls and get to voicemail when I am offline and check voicemail. I am having routing issues on the VPN but that is a VPN issue and has nothing to do with the software so I will figure that out when I get a chance :)...