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Support Entry -- Control+Shift+Click on 'Username' on the login screen. Jason Network Engineer, Cisco, Nortel, ShoreTel

Ensure you have NAT statements set to allow the VPN subnet to access the inside interface as you would expect. Jason Network Engineer, Cisco, Nortel, ShoreTel

What build are you running, and what version of IE? Jason Network Engineer, Cisco, Nortel, ShoreTel

http://www.tek-tips.com/viewthread.cfm?qid=1534334 Jason Network Engineer, Cisco, Nortel, ShoreTel

OVL309 means you don't have access to that overlay. Are you using an administration account? Jason Network Engineer, Cisco, Nortel, ShoreTel

You could also pull a call report (if you have it set up) and look for extensions that have no activity. Jason Network Engineer, Cisco, Nortel, ShoreTel

You mention Cisco router -- are you also connecting through a Cisco switch (L2 or L3)? Portfast enabled on the ports? Some of the phones might be timing out before the negotiation takes place if it's not enabled on the connected ports. Jason Network Engineer, Cisco, Nortel, ShoreTel

Has this been an issue for a while, or just started? Distortion on an IP set or softphone is often times related to QoS... any new network equipment or heavy-hitters on your LAN? Jason Network Engineer, Cisco, Nortel, ShoreTel

Best idea would be to review the ShoreTel QOS best practices guide for answers to all of your questions: http://support.shoretel.com/kb/downloads/best_practices_vlans_and_qos.pdf Jason Network Engineer, Cisco, Nortel, ShoreTel

Only the indicator next to the single entry goes out, not the entire backlight, correct? Is the monitored extension a BCA? Jason Network Engineer, Cisco, Nortel, ShoreTel

GRUB is the Linux bootloader... I would check your storage and memory for integrity issues. Jason Network Engineer, Cisco, Nortel, ShoreTel

Using your example, log in with your admin2 (or second level account) and issue: ld 2 .stad 25 09 2013 16 00 00 Jason Network Engineer, Cisco, Nortel, ShoreTel

What build are you running? Jason Network Engineer, Cisco, Nortel, ShoreTel

He might be referring to the 15-pin VGA connector... firebird is right though - either get a USB to serial adapter and you'll be all set. Jason Network Engineer, Cisco, Nortel, ShoreTel

You'll find the reference books you need to decipher most of those options at http://ghtrout.com/micromerl/index.html Jason Network Engineer, Cisco, Nortel, ShoreTel

You'll need to install SQLyog or something on the HQ server itself... I believe it's shorewaredb, and port 4308/4309. To backup the database, use the scripts on the HQ's ShoreTel server directory (they will do the backup hot, otherwise you'll need to close all ST services and copy the files out...

I'm assuming they are looking to remove the call forward, and send the number back to you as a DNIS value... if you haven't changed anything on your PBX, they should just be able to turn the call forwarding off, and revert the changes? Jason Network Engineer, Cisco & Nortel

Check your routes and NAT entries -- ensure that you are able to route to and from your VPN network (running any dynamic routing protocols)? You may also need to set up additional NAT entries between your VPN and network.... A sanitized configuration will make this process easier. Jason...

I had built this set from scratch when we moved it from the 1140 to the 2616. It was not originally in an ACD after placing the new 2616, however it has since been programmed and acquired for CC5. No difference, however - the three short beeps have been present on the 1140, the 2616 without...

No headset - only a handset. Jason Network Engineer, Cisco & Nortel