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  1. wtallen4

    Forwarding to external when softphone down

    That is what I had and it wasn't working. I tried the ICD, as well, because it was already set up from previous attempts. When I went back to double-check the intercept settings I noticed I had only set "No Answer," not "Busy." Setting The "Busy" intercept to FWD to the fake Portable station...
  2. wtallen4

    Forwarding to external when softphone down

    I figured out how to add an unused Portable Extensions and set up the intercepts, but if the softphone is down I still get "Incorrect entry" is I dial either the actual extension number for that softphone or the ICD I've set up that has the softphone's extension number set to "immediate" and the...
  3. wtallen4

    Forwarding to external when softphone down

    I don't appear to have any unused portable extensions. We only have two portables (Ext 301 and 302) and I can't see how to add a new extension number without actually adding a portable station.
  4. wtallen4

    Forwarding to external when softphone down

    I started digging into intercepts, but thought I was barking up the wrong tree. Not looking to ring simultaneously, just after a couple rings or a few seconds of no pickup on the real extension. I don't know what an "unreg portable station fwd to mobile" is. And I'm not clear on why a mobile...
  5. wtallen4

    Forwarding to external when softphone down

    TDE-200 with users using KX-TDA0350 IP Softphones. What I would like is for the system to answer and present incoming callers with prompts "For Bob press 1, Sue press 2, etc." and then have that call ring Bob's or Sue's softphone for a few seconds, then transfer to an outside line (their...

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