Get yourself a good CDR, and put it on a spare TTY port. It is real easy to set-up. We just changed to RSI for 4 sites, and it works great for outbound calls.
What I have is a CS1000E using the MICA card for routing certain calls using DNIS to different ACD groups. I have my MICA ACD grp built and 32 agents The main problem I have is when I go to the BUI interface, I get the login screen, but after I login it starts running the java applet and then...
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