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Still not working, It certainly loads the files into the phone, so I'll try resizing the image again, is there a pixel resolution that someone has found that definately works?

I've done a Clear and Reset on the phone. Also used the USB companion tool on the 96xxiposs.jpg Still no success. Is there a way to reset the firmware back to the factory setup? Might not work but I'm running out of things to try!

Did that, in all the sections of the file just in case it wasn't picking it up in the section for the specific phones. Have also tried it with the files located on the manager computer and the memory card in the system. It loads the settings file to the phone, but they don't work. At a bit of a...

We've got some 9650C phones and cannot get the Screen saver to work, so they are constantly on display. They are set up as H323 extensions. We are on R7.0(27) on IP500 v1 We have put all the settings in the 46xxsettings file and when the phone boots it down loads the files and we see it...

Codecs are the same. Sorry FFrey, I'm not sure what you mean by IP to IP media, is there a setting you are refering to in the Avaya? Thanks for the suggestion of wireshark, I'll have a look.

So far no joy. The service provider has said they don't recommend a STUN server and that they use HNT (Hosted NAT traversal). We've tried it with and without a STUN server. We still get the poor quality on some outgoing calls. It is also from the instance the phone rings, so the poor quality is...

We're looking into the STUN server, we have one entered, but now looking to see if there is a problem there. thanks for that suggestion, we'll see if it helps. The phones run on their own network and have their own switch. So not mixed with other network traffic. We have 2 internet...

Hi We have an issue with our SIP call quality. If a call is initiated externally (ie someone dials in) the call quality is perfect, the caller can hear us and we can hear them perfectly. If we make the call, the other party can hear us OK, but sometimes the call quality that we hear is poor...