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AAAD (version 8.3.0.434) - Agent Desktop - Email blocked
Hello, Is it possible to get back an e-mail which remained blocked on an agent further to a crash of AAAD? We see the e-mail Opened but the agent cannot return on the e-mail... Cordially- TomTom69110
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Symposium - Real-Time Reporting
Hello, How do you calculate the % _abandonned_aft_threshold? thank you- TomTom69110
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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" CCM6.0" Script Rotation by date
Thank you for your response. Is it possible to make a forward of 4 phones? a script variable? To avoid program the phones if there is ever a change.- TomTom69110
- Post #3
- Forum: Nortel: Symposium call center solutions
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" CCM6.0" Script Rotation by date
Hello, I would like to create a script in Symposium (CCA-6.0) with the formula of rotation by date. There are four groups and in each group, there are 4dn. Each group will be allocated alternately to each day of the week, from Monday to Friday. And, I would like to foresee an overflow on a...- TomTom69110
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
