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Hello all, Obviously CM can only support 2 CDR feeds, issue is I need to feed a 3rd device CDR ... Is there any 3rd party hardware (or software) that can basically split the CDR and mirror it to multiple devices, I've seen a ethernet to 2 serial port splitter that works for CDR, but all 3...

Hi All, Had some great help on here in the past, so heres a quick query ... We're running an snmpwalk command against some of out handsets for various reasons. The command returns a series of OIDs in a long list with their value on the right. Is there a 'list' of these OIDs and what...

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Tried that ... If I recreate the settings then it updates the stat but its a one time update :( So if for exam ample its 50 secs, I recreate the stat it goes to 26 secs then stays on that until I recreate the stat again ...... Thanks.

Any ideas anyone? Cheers

Morning All, In need of some help (again) with yet another odd query ... One of our contact centres is running CCC 5.0.39 with CCV 5.0.24 CCV is set to reset all statistics at 1am, this works perfectly on the PC wallboards, all the stats reset such as answered calls, abandoned calls...

Ahh that sounds like a plan ... Will try it out tomorrow. Thanks both!

No problem, thought that would be the case. They inform the caller about recording via an IVR message before connecting them, and the staff know they are being recorded but they wanted to reduce the amount of staff being recorded without them noticing. Thanks for your quick reply, appreciated...

Hi All, Is there any way to stop IP Office displaying a 'Recording' message on the station when VMPro Auto-Record (to ContactStore) is running? Basically so the staff member isn't aware their station is being recorded? Thanks.

Cheers for that info, much appreciated :)

Ok, thanks for your quick reply. Can cross that possibility off the list it seems. ... Any way of muting the recording for a period via any short dial codes or buttons at all? Again it would have to be possible on an auto recorded call as we can't rely on the users starting their own...

Hi All, Brilliant forum thats helped us so much over the last few months. Quick question regarding ContactStore/VMPro ... In order to be PCI compliant we can't record customers credit card transactions. We run AVAYA Definity in our major call centres, but have taken on some sites with...