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Hi Tele, Thanks for the reply and apologies for not replying sooner. The mail address is the same in both fields, so we're all good there. Is there a way to 'clear out' the emails in Utility/File Delete? Just wondering if it might be clogged up, hence why it's saying 'Sending' on the reports...

Hi guys, Got an issue with an NS700 where the PBX has stopped sending emails with voicemail attachments. The weird thing is that if I send a test email (Maintenance/Utility/Email Notification/Test Email), it sends fine, so I know there's no issue with the SMTP server. The feature has worked...

Hi guys, Really scratching my head with this - how do you download a custom service message FROM the PBX to your desktop? I've been looking in Utility/File/File Transfer PBX to PC, Utility/UM-System Prompts Customisation/Custom Service Menus and Tool/UM data backup but I can't seem to find...

Hi guys, I’ve got an issue with a Panasonic NS700 (008.30047 firmware) where one extension has what seems like a call back from the UM set. When they press the message key it shows ‘592: UM1’ on the display and then goes on to play a message (set up in the UM Custom Service) and after the...

Hi Steve, I'll give that a whirl when I'm next on site. I did notice that the Open Loop was set to '0' and not '5'. Cheers mate, Ric.

Hi guys, I'm having an issue with a GDK 186 and an LDK 100 using AC15 tie lines to call between the two systems. Both kits are on analogue lines. The problem is, if the GDK 186 site takes a call from the outside world, it can transfer that call to the LDK 100 site via the tie lines no problem...