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Is there a way to list the caller input fields of every user mailbox? JB

s forwarded, the orginally dialed digits are given to Unity to do a lookup. Create a user mailbox with extension 8000. Give a generic greating and then transfer to the CH after the greeting plays. Or you can just change the CH extension to 8000. Cheers JB

I have one agent in skill group 1 that, when a call rolls from skill group 2, she can not tranfer the caller. The tranfer option is not there. Other agents in skill group 1 can transfer calls that have rolled from skill group 2. This agent can tranfer calls that come in to her DID line. Any...

In case anyone is interested, the fix to this was an update setting in the IPCelerate. Apparently the IPC was getting confused on it's updates and would then error the request, which would cause the xml code. The phone then drops to the services screen because a service had an error...

Users get this XML error when the phone is just sitting idle. The screen then changes to display "Services". I have not found a document that specifically addresses what XML schema may be incorrect. Any thoughts? JB

Periodically the display on different phones in our network will automatically change to the Services screen. My phone has done this at approximatley the same time for 2 days in a row. Before that it, I never had it change and thought users were pressing keys they shouldnt. Any ideas? Thanks. JB

Is there a way to script the upload of the contact list to UCCX? I do not want this to be a manual upload every day. Thanks. JB

Which ACD app are you using on the Nortel side? I use Symposium Express at 6 locations and my calls that originate on the CUCM cross a QSIG tie to the Nortel. I have not had an issue with dropped calls. JB

In my current network I have 75% legacy Nortel (YES), 15% Cisco, and the rest is Shoretel and Mitel. The reason to replace the Nortel legacy workhorse is one of survivability - it will not be supported after some period of time (which keeps getting shorter). We looked at Avaya and honestly do...

I am in the midst of an acquisition of a small medical system that is using a Mitel 3000. I am wondering if this system is able to use wireless VoIP handsets and what the best voice mail system would be. They are complaining that their current voice mail system (unknown brnad name) is dropping...

I was asked if the phone can just be plugged in to a standard (Wal-Mart) router at home. Would it really work that way? JB

Has anyone used the VPN on the 7945 phones for remote office? JB

Sounds like the CUCM is stripping the inbound CLID because the call has actually terminated on the CUC. Therefore, the caller to the CS1K is the CUC. Can you move the greeting to the AACC and just bring the call striaght to the CS1K? JB

Sounds like you have anti-trombone on your trunks. That keeps an inbound call from turning around and going out on the same trunks (2-way DID on your T1). Look for that setting on the RDB in LD 21. Change it in LD 16. JB

Anyone have suggestions on training agents and supervisors on Cisco UCCX? JB

I purchased 3 7965 phones and they will not register to teh CUCM. I see the firmware request and it looks like it goes through everything until the very last step of registering and receiving the profile. Anyone hear of this? We just upgraded to 8. Other phones we just purchased register just...

Isn't the connection to the E&M port an RJ11? JB

I know in other systems the originally dialed digits are what makes it to the voice mail system, so if you have 1234 ring and then forward to 3333, which appears on 4 phones, when the ring-no-answer forward kicks in it should go to Unity looking for mailbox 1234. Ensure your forwarding...

I agree with Nick. You don't reboot application servers on a scheduled basis "just because", so don't reboot the CUCM, or Unity, or UCC, etc. JB

Has anyone installed a ProFusion iS message on hold interface on the CUCM? Muzak (now Mood Media) is telling me I need an Auxillary input on the CUCM. JB