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I have a question regarding EC500 and how they act on Bridged lines. We have 5 EXTs monitoring 5 warehouses. These 5 EXTs field one XPORTED station that is also a DID that is bridged onto their phones. The issue is that 5 people call in for the 5 different warehouses and everyone is fielding...

Great, thanks guys I appreciate the help!

Afternoon, was hoping to find some info here from other Procomm users. The maintenance provider I work for currently (remotely) supports 100s of older G3/Definity systems that run best over Procomm. Now we have techs who have been building their connection directory for years and have it pretty...

I am not that savy with CM yet but could it have something to do with Speakphone being disabled on the stations?

Pardon me, our lab is 5.2, Cust 3.1

Morning folks, somewhat green to VoIP and Avaya. So bear with me! Had an issue this morning where a customer was seeing COR 49 listed as Used when doing a list cor cor 40 to-cor 50 used along with several other CORs though he was not seeing any extensions assigned to 49 under list...

Are the virtual classes live at a specific time or is it like a pre-recorded session you can pause and come back to at anytime?

Won't calls made to your extension go to coverage if your cell is not answered in the set amount of rings? Set your Cov path to MM. I could be way off, but figure its worth a shot.