Search results for query: *

One more tidbit of info: I examined the call logs on all 3 phones to see if there were coinciding missed calls on the admin phones. There were, but in the two cases where the vp saw the call coming in on the second line and the admin phones didn't ring, there were weird call logs. On the admin1...

No, the admins have claimed to be not on the phone when it happens, and these are old 5621 phones. I'm wondering if I need new firmware for them.

Because she typically answers her own phone. The issue is with Line 2 appearances not ringing when she is on Line 1. Totally agree with you on the nonsense bit amriddle, but it's been working for 4 years without a complaint. I already kind of dismissed it once last week after testing and then...

I have not. I cannot reproduce the issue. I will try deleting and recreating the buttons and see if that helps. Thanks.

Hello folks, Stumped here. IP 500 with 5621 phones. Our VP has her 1st and second lines programmed as bridged appearance buttons on two different admin phones. The bridged appearance button for her first line is set to delayed ring and the one for line 2 is set to immediate ring. Somehow, when...

Hello Tek-tips, I have question about h.323. I have a Polycom 8000 HDX behind a Sonicwall NSA firewall with a NAT setup for all the H.323 ports. It suddenly stopped working for no apparent reason. When I called Polycom for support, they said it sounds like your firewall is blocking it and to...

You mean actually plan ahead, before installing? Unfortunately, the survey just wasn't in the cards this time around as I am only helping with the install remotely. I'll definitely push harder for one next time. We'll probably just try either moving the bases or adding one more base. I do see...

First time setting up IP Dect with IPO500. I have 5 IPBS2 base stations setup with 1 setup as the master. They are all setup to get static ip addresses from our firewall's dhcp. When I plug them in the server room they all sync properly. The problem is when I place them in the locations we...

Hello folks, I have an Avaya IP500 system and I'm experiencing some signalling issues with outgoing calls. Once an external number is dialed there is often a delay of up to 20 seconds before the audio is connected on our end. The call gets connected eventually, but the internal end doesn't hear...