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I was using the maximum allowed number of digits. I've shortened the pilot number's name by a few characters and one of the group member's names down to four characters and will try again picking up an external call. This worked! You, BobCheese, are a rock hard genius! I experimented with how...

Hi Bob, Plugged an analogue set into ONSp1, made a call to the pilot number using the internal extension number and one of the members of the ring group was able to hit the call pickup button and intercept the call without a problem. Any other ideas, Mr Cheese?

Recreated the group using the same pilot number and then a different pilot number. No joy. The call disconnects as soon as a station hits the call pickup button. Bob, what do you mean by TDM phone? Thanks.

Thanks bob. Internally = an IP phone connected to the same switch. Just talked to our supplier and they recreated our ring group set up and had no problems picking up calls no matter how they were placed. My next step is to delete and recreate the group as suggested by swinstation.

We had a similar problem when we had a virus outbreak that caned our core switch. So, my first thought is heavy network activity.

Hi, Did you ever sort out this problem? I've just come up against it myself. Calls in to a ring group (cascading) can be answered if they originated internally but not externally.