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Is there a way to use DWC key on acd sets that are connected to Contact center

Does anybody know if the USB ports on a 202i are 2.0 compatable

Question I need a portable CD drive are the usb ports 2.0.

I have an auto attendant 7202 that transfers to a phone. if that phone is fowarded to another phone with voice mail. That mailbox does not answer. I get ring no answer. I do have SFA in the Class of service for the first phone

I have no agents left in Contact Center so I have to give them plain jane ACD I would like to give them login ID's

I ran out of agent licences in my contact center. I need to add 2 more ACD groups. I am giving them plain acd. I like to add an ads block for login id's. Does anyone know if that will cause a problem with contact center

I am using a code of 74a with 0 thru 9 checked I want to split out 745 numbers so I unchecked the 5 and assign 745. The problem is it won't let Me check the 0 thru 8 boxes I'm trying to free up 7459 only

I have operators using 3905 sets. Sometimes they end up with a held transfer button on the softkeys and I can not get rid of it since their ACD sets. Has anybody else had this problem

When trying to log in an agent it shows the agent cannot login due to all other agents being busy. How many agents should be able to login at one time

Call forcing is turned on but it does not present the call to the agent headset it just rings on the in-calls key

I have contact center Rls 7.0 I cant get the supervisor and emergency keys working on a 3905 set. Does anyone know if this is supported in contact center

I have 4 ACD agents and the spid keeps on reverting back to none. I also have contact center. There is no problem showing with the data dump

How do allow a phone to transfer to a trunk access code

I have an ACD Q where if the agent is logged out and a call comes in Q. The agent can go off make busy press the in-calls key and the call is presented. The agent is still logged out. How can this be?

We are going to use acd. Can we program 0 to go to the acd group

Has anybody setup M3905 as attendant consoles. We are going to switch from 2250s to M3905s. I am looking to find out what kind of issues I will have

IN app builder can you join holiday boxes so you can have like 12 holidays

No the call does not go through I get dial tone dial a number the I et the trk017 error

IM trying to test t1 channels from a maintenance set. I grap dialtone from the trunk, put in the phone number to call, then get a trk017 error. This happens on different t1's