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I solved the problem on the laptop by pressing both CTRL keys like 25 times and it got out of that crazy mode.

Once in a while I am using either word or excel, the computer thinks that I am pressing the ctrl key and I can't do anything after that. Then, I need to reboot my computer.

Hi Andy: Thank you again for help! Also, I would like to find out how do I apply the percentrank if I have the cities and the services calls. Thanks, Sam

I can receive emails, however, I can't send any emails the status bar say "message 1 of 1" i have removed everything from the outbox and tried another utility to clear the outbox, any help???? Thanks, Sam

Hi Andy: I know this is complex. My goal is to identify which company has the most service calls by service Cities(destinations) if they have multiple locations, then I want to list them once respecting their highest number of service calls, and rank them based on the number of service calls...

Thank you Andy for you assistance.... the report for ranking is based on the #'s of service calls the highest will appear first depending on the ranking. A company will only appear once in each instance. company destinations service calls TOP 20 TOP 21-50 TOP 51-70 TOP 71-100 XYZ LAX 50...

Hi Andy: What makes the company in the top 20 is number of service calls in a particular city. Yes I would like to see list alphabetical. My target will be to identify, who has the most orders and in a particular city, so we can target cities that we don't have much of service calls. There...