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Have a medium size buisness with OPT 11 and Call Pilot that has a couple of end users out of a few hundred users that say when they forward their phone (phone A)to another user in their office (phone B)and call is not answered by phone "B" message is left in Phone "B"Mail Box instead returning...

Changed dialtone vendors recently and cust said caller ID not correct when forwarding phones to cell phones call comes in via DID to station goes to cell correct with correct ID from caller but when transfered from console cell phone shows Main Number which is what is shown for every out dialed...

Have plugged on to j25 core 1 (active)Cannot communicate also when i replaced the 41 bb i had to ini to enable ports as i have no way to stat or enable sdi ports have since found out the 41 i used as my replacement may be suspect as it was used did not this till today New card should arrive...

It dosnt see my CR and its a 81c this happened after a storm also cannot talk to cores it dosnt talk on core 1 and wont swap to 0 and i have only swapped out the 41 BB Quad card and cant communicate to any of the 4 ports does the utilities card support the SDI cards as well the core interfaces...

New to the forum and not good at explaining but checked threads from other post and ghtrout said it better than i most of all dont out them till your shure

make sure their invalid first by calling ACD DN if nothing LD 23 out acd Cust = 0 acdn Let it update the acd is out Most of the time if only 1 agents in group could be used for forwarding check nite forwarding prompt to determine if used to goto VMAIL etc

I can see date stamps etc but when i hit return to get ovl 111 message switch dosnt respond i guesss i see the switch but dosnt see me have replace nt8d41bb