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We already have a phone DN for NIT (nights). This is when the Console is in BUSY. Outside calls get treatment from the AA but anyone in the hotel dialling 0 just hears ringing and it is not ringing anywhere but when i take the console off BUSY the call immediately rings on the console. i am...

Hi, i have a hotel with 2 - m2250 consoles. They want to put them both on busy. Outside calls coming in go to the auto attendant which is fine. BUT - calls to the operator 0 ring no answer and when you take the console of busy, the call will immediately ring the console. SO i it is like the...

Yes Stanley you are 100% correct - thanks again. I added FRRT and SRRT to the ACDN 771 and it worked a treat.

Stanley - thanks. You are correct the DID trunk is 10 and i think it comes in there. I will try CHG to the ACD771 for FRRT etc and see if that works. Thanks for the replies.

Ok Thanks. Route 50 info.... TYPE RDB CUST 00 ROUT 50 DES ISA-MEGALINK TKTP ISA DTRK YES PAGE 012 DGTP PRI MODE PRA IFC D100 SBN YES PNI 00001 SVRT 10 40 NCRD YES NSF YES COTR 10 WATR CHTY BCH ICOG IAO SRCH RRB TRMB YES ACOD 9650 TCPP NO...

REQ: prt TYPE: dnb CUST 0 DN 6500 DATE PAGE DES DN 6500 TYPE ACDN SUPY ACID 6724 TN 008 0 07 00 KEY 15 ACID 6729 TN 008 0 08 10 ACID 6724 TN 008 0 07 00 ACID 6728 TN 008 0 08 09 NACT REQ: prt TYPE: tnb TN 8 0 7 0 DATE PAGE DES DES RESV TN 008 0 07 00 TYPE 2216 CDEN 8D CUST 0...

Hi all. Really struggling with this one. I have a hotel with a Reservation ACD Queue on 6500. It is reached by a 1 800 number. Calls go through to the Agents but if they are all busy it does not get the RAN from the Interlia. Dialling the ACOD gets the Agents bust msg. Checked the ACD Q = Ok...