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Hello, I am currently experiencing a problem at an IP T site using Call Manager 4.1 and IPCC 4.1. After the installation of the TAPS plug-in on the IPCC servers, we are seeing unmarshalling errors while debugging scripts. In my experience, that is due to a Java version mismatch. This is...

I don't think it's a big deal but there are others in the business that think differently.

Hello, I was wondering if anybody knew wxactly how the call transfer process works on a 4610 IP phone on a 8710 CM3 system. I know this is a very general question but there is a reason for it. At our call centre, our agents take inbound calls on line 1 and transfer off-net to an external...

Hello, We've just upgraded our Definity switch to CM3 and are fitting out two remote sites with Avaya IP phones. I've had a request to configure the phones so that agents are automatically put into auto-in when they log in i.e. no pressing of auto-in button. Is this possible and if so how...

Guys, I've recently had to configure a series of VPN tunnels on my PIX 515 and have had mixed success. What I mean by mixed is the tunnel for one of my clients works perfectly. They connect to the PIX and can make use of the Terminal server in the DMZ. The other client connects but their...

Hello All, Before I take the hammer to both my PIX and radius server, I was wondering if anyone has completed an installation such as this. I am not a well versed UNIX user but am desperately trying to get my VPN configuration working. I think the PIX is configured correctly but I would like...