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Hi, avAyATEKky Yes, we are using One-X Agent on laptops. I've had a look in CM and have found where to change the vustats display format from number to name, so now we are all sorted out. Thanks for your help.

Hello Is anybody using the Avaya Agent for Desktop and can you confirm if the Stats Console can display the skill name, not just the number, e.g. 'Highways' instead of 'Skill 1'? We are looking at the Agent for Desktop as a replacement for our CMS Wallboard queue stats displays, which are very...

After all that it turns out that the issue was on the MD110 gateway. BT INet were brought in by our telecoms team as traces revealed that the calls weren't even getting out of the gateway onto the Tie trunks. We have now got calls coming in to our DDIs over that route without being prefixed...

The AAR analysis and digit conversion tables have no entries relating to numbers starting 26, but the digit conversion table does have ones for the DDI numbers: display aar digit-conversion 6 Page 1 of 2 AAR DIGIT CONVERSION TABLE...

Yes, that's right regarding the extensions, etc. The treatment table is empty as well. I'll run some traces next week and post the results. Thanks for your help so far.

Yes, it is

I did think about that but I'm not sure how to configure it as I'm not changing the incoming number. They will be sending the correct 5-digit DDI number in the first place, so I didn't think I would be deleting or inserting any digits. And what would I put in the Per Call CPN/BN field?

Hi My organisation uses 3 different phone systems (don't ask), and I look after the Avaya platform. The estate outside of Avaya is being modernised, and as part of that they are getting rid of the MD110 gateway that links Avaya to the other platforms. This also means that the '26' access code...

You can use list trace station on your extension when you dial an external number and that will show you the route your call takes. Display route-pattern will show you the trunks that are used by that pattern on the first page, and if there is more than one it shows the order of preference that...

Thank you, Europe. I know the force busy is working as the CMS reporting shows calls being forced busy during the cap intervals, but I will make the change you have suggested and see if that helps keep the calls queuing to the defined limits.

AvayaTier3 - There are only 2 VDNs pointing to the vector that the Q capping steps are in, so any calls queuing to the skill would have to pass through those steps. I will certainly make some test calls though, and comment on the results. Thanks

I have the following set up in a queue. It is designed to restrict the number of callers who can queue to a skill towards the end of the day: 01 wait-time 1 secs hearing ringback 02 queue-to skill 4 pri m 03 goto step 33 if calls-queued in skill 4 pri m > 99...