Thanks Sarond! Turns out that this was because the Forwarding Path for the user was set to go straight to voicemail if the line was busy. Also, apparently this is actually a problem at all our sites, but nobody ever mentioned it. Solved now though!
Hello. I'd like to preface this with a hearty thank you for all the experts and users on this forum. You taught me everything I knew about the old Avaya system I inherited, and helped me to know more about phone systems than I thought I'd ever have to know.
Now the meat of the matter. We moved...
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