recently upgraded and a 3rd party app we have been using for sometime to monitor Agent call quality stopped
The calls that are failing are
nRet = NIrtd_getNameCacheforDataColumn(&m_AuthInfo,NIrtd_AGENT_AGENT_ID;
nRet = NIrtd_getNameCacheforDataColumn(&m_AuthInfo,NIrtd_AGENT_AND_SKILLSET);
The...
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