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Outbound Caller ID
I'm not very experienced with phone systems so please excuse my ignorance. Right now our provider is handling outbound caller ID. They will allow our system to handle it but I'm not sure how it is currently setup. How can I check how the system is currently configured for outbound caller ID...- jbernhard
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Routing calls to Attendant/Operator
Thanks bleebrant. So I have it half fixed. All unassigned numbers go to an announcement. All stations with an X port, which are not used, are forwarding to 8800 which is our main number. Is there a way to forward these X port stations somewhere else. The coverage path is set to go to voicemail...- jbernhard
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Routing calls to Attendant/Operator
We have a PRI which contains many numbers which we do not use. The way we are currently set up is that if a station does not exist for the DID then the calls go to the attendant. I wish to change that so these calls do not waste our representatives time by either ringing forever/terminating the...- jbernhard
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
