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Thank you, I did grab a copy. From what I thought I understood was that restriction filters could lockout certain features, and dialing certain digit combos. My original goal was to find a way to only lockout "Do not Disturb" and not the full feature list, but if this is not possible the...

@mavstech - Tested it again this morning and it was successful. I'm going to go with user error, and that I did not save the filter change or Set Lock Full before exiting the FastRAD. @Multimedium - SO, you don't have to set a filter? Just use Set Lock to Full, and it will prevent the use of...

Physically pressing the Feature button followed by 85. ~jtk2 I don't know much, but what I do know, is that I don't know much.

@mavstech - Ahh, I mi-typed, please excuse the mis-communication. You are correct, and this is what I have set: Terminals & Sets [ DN 111 [ Restrictions [ Set Restrictions / Set lock - Full Yet, you can still hit [Feature] 85 - and Do Not Disturb activates. I'm thinking that I'm not creating...

Good afternoon guys, I've been requested to lock out the Do Not Disturb (Feature 85) because several employees have been using it to avoid incoming calls, putting undue stress on some of the other employees. I've been reading through the forums and Admin guides for the MICS, and I though this...

Good afternoon guys, thank you all for your suggestions. The solution was long and drawn out(It took me the better part of two days involved working with the Charter techs and Engineers). The main discovered cause/issue was line provisioning on the provider side. On line 5 since it was not the...

@curlycord - Thank you, I will check this also. I failed to mention that we have 2 dedicated fax lines and didn't think to include them in the discussion. ~jtk2 I don't know much, but what I do know, is I don't know much.

@jsaad - we can direct dial in and out from Line 6, same goes for Line 4, and it will appear on CallerID to an outside number (IE. my cell). From a handset inside the building we can call out through Line 6, it does not show as busy or idle. From the RAD the ports check as busy or idle...

We have a block of 6 lines coming into the building that is going into a NA-CICS 7.0 Nortel. We've had the provider (Charter) confirm that each line is setup in a circular hunt group so that if the first number is busy, or goes on to the next line in the group, until it finds an open line when...