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Brilliant! Thanks! That's just what I needed!

Hi all, is there an easy way of listing all agents that are assigned to an ACD queue? The problem is we have 20 ACD licenses but only have a record of 19 TNs that are using the ACD queue. I don't really want to trawl through 72 IP phone configs if I don't have to. :) Thanks!

Since some time over the weekend any TN that logs into the ACD queue (i2004, i2002 and i2050) is now displaying a symbol next to the "Display Queue" key. This usually only happens when there are no users logged into the ACD queue and an incoming call is received. Over the weekend the ACD queue...

Looks like you've got it. 033 is in the deny list of a few of the FCR tables. Thanks for all your help everyone.

Interestingly, I found a note of an 0300 number I had rung previously, so it doesn't look as though it is all 03 numbers.

For reference the number that is trying to be dialled starts 0333. From that output the only DNs I can see that *could* vaguely match are: DN #33 TYPE FFC FEAT SPCC DN *3 TYPE FFC FEAT SSPU DN *00 TYPE FFC FEAT PUGR However I wouldn't have thought any of those are the answer...

Cheers! Here is the output from that: SPN 0 FLEN 10 ITOH NO RLI 1 SDRR NONE ITEI NONE SPN 001 FLEN 13 ITOH NO RLI 1 SDRR NONE ITEI NONE SPN 002 FLEN 13 ITOH NO RLI 1 SDRR NONE ITEI NONE SPN 003 FLEN 14 ITOH NO RLI 1 SDRR NONE ITEI NONE SPN 004 FLEN 14 ITOH NO RLI 1 SDRR...

Thanks for the reply. Can I trouble you to provide the FEAT I need to print please? I know the small area of the PBX that deals with adding new TNs/DNs and such related admin but I haven't had the need to explore further before.

We currently have provision to dial external numbers that start with 01, 02, 07 and need the ability to call 03 numbers as well. How is this done? I have a feeling it is to do with the way the call routing is configured. For reference we have internal extensions beginning with 2, 3, 7...