Ok mforrence, I'm trying your idea and possibly going to incorporate some of TTT's suggestions as well. The problem I'm currently hitting is where to get a list of intuity prompts for the fallback EN locale/language. After playing around a bit, its obvious Avaya didn't use the same wav numbers...
Email is not an option. They are using that for a different aspect of notification. Voicemail box is necessary due to escalation requirements. I'm going to try Mforrence's suggestion. Will let you know if that works for us. I see one hurdle there, but think I've figured a way around that.
Management wants it to stay in Intuity mode for all the internal daily users to have full utilization of their mailbox. I don't think there is a way to only use IP Office mode on a per user/mailbox basis. Being these are field technicians retrieving after-hours service calls, we've already...
New here, but hoping you guys can help. I need a way for someone to simply retrieve a message without all the Intuity prompt options within a VMPro mailbox. The system is being used to deliver after-hours messages to a group of on-call technicians. I've set the system to make an outcall to an...
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