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Thanks "gordopa1". The issue was also solved here by rebooting one of our MGC, since then it's heaven.

ACD Queue do not need to be acquired unless it's for CallPilot IVR of ACCESS ports. Are you sure that the phone that you have built is really acquired by Symposium? Can you post a print of that phone?

Since a few days we have an issue of phones going on NotReady mode by themselves. When this issue occurs event code 48122 appears in the Event Browser for the specified agent log on the particular phone. Call Presentation is set up with "force call" and I was behind one of the agents when the...

Found it Thanks for the info

thread798-1673960 Anyone could tell me where I could find the information about the 30 appearance limitation in the AVAYA/Nortel documentation? Thanks

Thanks for your time and answer, I'll try to convince my management to use one of the ports in a not so busy period to see.

Hi Utreg, Thanks for the answer, but you've mentioned "should be possible" and I need to be certain of. Do you know anyone that have put this scenario in application? Unfortunately I have no possibility to have it tested in my environment before I order extra CallPilot ports. Thanks

Hi folks I have a question for you out there on Symposium/CallPilot with the command Give IVR Is it possible to have 2 ACD queue of IVR type programmed in Symposium? By this I would be able to sent calls to specific CallPilot ports so that one of my clients would not use all of the available...