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He is asking about the difference between Nortel DECT 4070 handset and 4075, so we have install a new 4070 for our customer but we have issue of power off sometimes, Now we need to know if 4075 has any issue and what are the extra features more than 4070 ? Thanks in advance Regards

yes, I know that, but I need only to confirm if this feature is supported on CM like IP Office system Thanks

Hi all I want to know if the temporary station disconnect feature is supported on CM Rls 6.2, I means if a user didn't use his IP Phone for configured maximum time (for example 15 minutes) and timeout expires the station goes to logout state, and he need to re-login again. Please let me know...

Hi all I have some confusion about Avaya IQ and Avaya CMS products operating in the Contact Center Elite environment, so when I read in the documentation, the description of both products is to provide real-time and historical reporting, so I don't see any difference between them...!!!! Please...

You have two option if you want to intergate other channels with Elite either adding IQ & CMS or Migrating the hole solution to the AACC Rls 6.3 that already contains Multimedia server (CCMM) and whatever you need on a Contact center but you need also to uprgade your CM if it is old to the...

Thanks montyzummer, but what about the second solution of moving one G650 Gateway to the ESS site and configure it's CLAN cards to register local IP Phones...? Thanks

Many thanks DAVIDPAYNE, Now I got it....[dazed]

Thanks I will contact Verint

Hi all Our customer have a pair of S8800 server CM rls 6.0 on the main site with 4 G650 Gateways and ESS S8800 signle server on the remote site with 2 G430 Gateways, Now all IP Phones on either Main or remote site register to the CLAN boards located on the main site.. Due to IP network issues...

It is proprietary software of Verint company with version 10, actually is runing with CM Rls 3.1 and we need to know if it will be operating after upgrade CM to Rls 6.3....

Hi all I have some confusion between LSP and ESS survivability configuration, so as my understand LSP can only take the control of its local Gateways (Not for remote Gateways) when Primary server down...!! but ESS can take the whole control of the Gateways either on local or on remote sites...

Hi all We want to upgrade the CM to release 6.3 but we already have Verint Recording version 10 runing with it, so does this version of Verint will be supported on CM 6.2 after the upgrade ? because I can't found this product on the Compatibily Matrix of CM. Thanks for your help Best regards

ok many thanks

For CMS the only way to change its IP address is through ASA ? Thanks

Does the Server Utility supported on CM Duplex template or ESS ? Thanks

Hi all Our customer want to upgrade CM System release 3.1 with G650 Gateways, for the CM Server I already have the procedure, but how about the G650 Gateways ? Do we need to upgrade also IPSI, CLAN, MEDPRO...cards and the IP Phones ? Thanks Best regards

Hi all We have a costumer running Avaya Communication Manager with CMS Server, now he want to change IP addresses of all the solution (CMS, CM Server, IPSI Card...), so please how to change IPSI and CMS IP addresses ? and how many time it will take this intervention ? Thanks in advance Regards

I have a technical documentation of configuring EAD-MIA....we do this through ASA within CM Software, right ?

You means that if we have only Agents Licences we can enable CC Elite ? So we don't need any software installation of CC Elite Software, right ? Thanks

Hi all We have customer running CM Release 3.1 with CC Elite, and we want to upgrade the hole solution to the latest version 6.2, Now I have two questions: 1) Where the current CC Elite is installed ? it is a Software installed on seperate server or only license activated on the CM Software...