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Bingo.. We got it to work. I went to the administrator and found out that BCM means she interfaces with our phone system through some sort of Windows-based software application rather than by just punching through Feature menus on the phone set at her desk. She went in and found my line...

Thanks. I'll try that. Anyone know the step-by-step directions on how to do that? What Feature code do I press, etc.? Is this something I have to have our administrator do for me (as I don't know a user and password) or can I do it on my own here at my desk? Lastly, this won't affect...

Hi, I am on a Nortel Norstar/BCM Phone System T7316E. Currently, our office is configured so that everyone dials out from our main office line ending in 4200. However, I also have a direct line ending in 4248, i.e. (555) 555-4248. Our administrator does not know much about how to manage...

Thanks for responding so soon! I will try mentioning that with the administrator in our office tomorrow. For some reason I suspect that our system is set up on Voip rather than analog lines if that's what you mean. I, personally, have no clue what "PRI" even means, nor what "OLI" stands for...

Hi, I am on a Nortel Norstar/BCM Phone System T7316E. Currently, our office is configured so that everyone dials out from our main office line ending in 4200. However, I also have a direct line ending in 4248, i.e. (555) 555-4248. Our administrator does not know much about how to manage...