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Dear all, We have an assortment of Sonicwall appliances on our various customer sites that we manage. We would like to be able to automatically backup the configuration of these units on a weekly basis remotely. Ideally I'm looking for some sort of script that we can run that will connect to the...

Thankyou LoopLou ;-) On the bright side, this change was made by their inhouse tech's so something I previosuly configured that was working I wouldn't have suspected of been the problem..... Until I went back to basics when all else failed! We live and learn! Craig

Guys, I'm having abit of a "tail between legs" moment here. it's fixed.... The SIP peer profile form wasn't pointing to correct trunk attribute (was set to analogue) Thanks for the input on this one, really appreciate it. Craig

Thanks for the responses guys, I ran a CCS trace whilst all our phones were quiet. whilst trying to place the call from my mobile no logs were written which suggests to me this is the line providers firewall rules? In terms of what was changed when they moved to IP authentication, the...

James, This has been checked already and fairly confident that this is correct. the provider is presenting 11 digits, the controller absorbs 5 and then presents 6.

Dear techs, A client of mine has a Mitel 3300 MXe-III (software 10.2.1.13) where inbound calls appear to have recently stopped working over SIP. When an inbound call is placed an engaged tone is presented to the caller. This client recently moved away from the Mitel requiring a registration...

Hi, I need to configure four of our extensions to use our SIP trunk, what is best practice for doing this? The controller itself is a Mitel 3300 Mxeiii currently running software version 10.2.1.13 Any advise appreciated. Cheers, Craig

Thanks for the response - I did fail to mention why we were using this so apologies for that. Basically we have a 3rd party application which contains all of our customers contact information including phone numbers. On out old avaya phone system we were able to click the phone numbers and the...

Hi, We need our users to click and dial from their PC's without using the UC (unless we absolutely have to) Is there any TAPI drivers available for the Mitel 3300 that we should be using, or just a variety of methods for me to achieve this that I can mull over? We have a Mitel 3300 MXe. Active...

Thanks for the tips guys, much appreciated. Special thanks to BWar and LoopyLou

The controller is a 3300 CXi, active software load is 10.2.2.15 and the handsets are 5312. we are using the ACD silent monitor function and all are on the same VLAN. All users are in the same group, the group consists of 11 users, all with the same CoS and CoR. Can monitor all but 2 of the users...

Handsets are 5340 IP phones on a 3300 cxi II controller. The controller is running software load 11.0.2.19. I believe this may be a switch/poe issue as the phone do a full power cycle so I'm asking the guy onsite to change the ports that the phone use, however I'm just looking for some pointers...

We have configured call monitoring for one extension on our 3300 controller for one user to listen in on other calls. This user can listen in on the majority of extensions, however there are two extensions that she can't listen in on. the two extensions in question are in the same COS/COR as...

We have three Mitel handsets that keep randomly rebooting themselves, two of these devices have been replaced by Mitel but the problem still persists. Anyone seen this before or know of any tools I can use to monitor the connections to the three devices in question? Any assistance appreciated, Craig

Thanks for the response, do you know what form we use to set the E&M side of things?

Hi All! could someone please help me find out on a CXI controller what is the PLID of external music on hold port 1? Any help much appreciated! Craig

We are using CCM, some food for thought there.... I'll do some research! ;-) thanks

Thanks for that Supernova99. Is there anyway to time the make busy option so that it automatically disables after a set period of time?

It is an ACD deployment. the use of DND get's abused so we don't want a DND button available. The idea of having a "lunch" button that is only active for 30 mins solves one part of the problem. getting users to remember to use the lunch button (if possible) is another problem that can only be...

Hi All, Is is possible to create a button that places a users phone into DND for a set period of time? We have an epidemic of users forgetting to logout of their phones for lunch OR forgetting to log back in after lunch. Ideally I just want to create a "lunch" button for our users. Any advice...