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Is your telephone system \ call pilot in a DMZ? If so ask your techies to check the firewall? What else has changed on those machines recently?

Anybody out there got opinions on the offerings of Interactive Intelligence CIC system. What are the good points? What are the bad points? From a day to day maintenance of the system BSOD has been mentioned on historic forums from 10 years back - have things improved on this system. Any help...

Biv thanks for the response. In my haste to type out the question...It should have read "Is anyone aware of a reset command for individual port statistics on an Avaya ERS4550T-PWR switch. "Note to ones self always re-read what I type as I am not purfect

Is anyone aware of a reset command for individual ports on an Avaya ERS4550T-PWR switch. I can find the command to reset all of the ports in one hit, but don't need that.

Having experienced the CS1K from 5.5 upto 7.0 I will say the support from Nortel and finally Avaya has not been the best. We bought into the Nortel name in a big way - CS1K and CC6 - over 1000 positioned in a big bang. Most of our problems stemmed from the CC6 element but the CS1K had it quirks...

Hi Blesio, Apologies for the late reply. I have been looking at recent event with 1 user. I have checked the logs and I believe that this is the point in which our problems start: - 29/03/2011 15:07:13 Source: <CCAD MainForm> Level: <Trace> OnConnectionStateEvent - Start of method. State is...

Has anyone installed and experienced similar problems with the new AACC system?

We have a similar problem within our call centre. Currently setup Nortel CS1000 rel5, CC6, Datapulse Intuition 1000 Op Consoles. We usually find that when the agent transfers an incoming call from the skillset back to the operators we are left with a stuck call showing. We are unable to...

If you are considering buying second hand 2002 and 2004P2's make sure that they have not had manually configured VLAN information entered. I am currently in a situation where we used about 20 phones for our DR tests. Manually configured all of them with a unique VLAN. After the test had...

Has anyone come across a problem with excessive record times when running reports against extensions. I am running Nice Perform 3.1 completing trunk side recording with feeds into a Nortel CS1000 Rel5, Datapulse Intuition 1000 Op Consoles and Contact Centre 6. The problem usually occurs when...