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Thank you for your suggestions! The phone company kept talking about my needing to map the extension in LD 49. I looked in LD 49. None of our DID extensions were mapped. Finally, one of the phone company engineers clicked on what I was telling them and found the problem. The CO was sending 7...

Hello. We ordered a new DID from the local phone company. The 4 digit extension was already in our switch as a non-DID. Today was the day that the new number was supposed to be working. When I call the number from outside, it rings into our switchboard. I called the phone company. They...

Although I had no recollection of creating a menu for the department in question, I really thought I had looked in the SDN table. Well, duh! There it was, gumming up the works. Deleted the entry and calls are forwarding to email normally. Thank you for nudging me in the right direction! :) Carol

I have set up a new voice mailbox for a user, using the basic template that I have used for hundreds of other voice mailboxes inhouse. It doesn't matter if the caller is external or internal. After 4 rings or if the line is busy or if the phone is forwarded to voice mail using the forward key...