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Right now our company can pick up the phone and dial #8035 and get one of our remote locations. I need to change the number, however. I have checked the abbreviated dial areas and I can't find it anywhere. The number #8035 dials is not in there. Where else can I look?

Thanks for the tip. I looked a little deeper at the choices on the extension and found it.

I know the extension the auto attendant is on. Do I need to look at this extension in intuity or definity?

Where is this feature located. Our Auto Attnd recording states press 6 for a directory listing. I need to know how to access this. Is it an extension? Please let me know.

Thanks everyone for your help. List Attend showed me what I needed to see. We got it taken care of. THANKS!!!

It is a custom message. Thank you for calling etc. press 1 for cust serv. press 2 for a directory listing by name. That sort of thing. I know my way around Definity ok. Voicemail systems is a nother story. Any help would be appreciated. We use intuity audix. I am admin on that as well.

I am the administrator on the box now. I can change everything from COS and COR to dialplans and stations. You name it, I have rights to it. Thanks.

Phoneman, All of them turned up invalid entries. We are still on Definity Version 6.0. Thanks again for your help.

Phoneman2. Let me know what commands to issue to find out. I got thrown into this job. I am still trying to learn everything. Thank you very much.

I would like to be able to change our system greeting. Whenever someone dials our 800 number they get a recording. I want to change that recording. Any help would be appreciated.

Thanks to both of you. It worked great.

Brandaris, Cor 10 is what our customer service group is using. It is set up to be an observer and can be observed. I did disp fea and noticed that service observing listen only is 188 and service observing listen and talk is 189. How do I use this now. What would I dial to listen to...

I spoke with avaya today and was informed our switch is capable of call monitoring. I think they called it service observing. I was also told by a previous manager that he had done it before, but it was turned off for some reason or another. How do I check to see if it is available and/or...

Ignore that last post. I was trying to do this by connecting remotely. I went to the server and there were no problems at all. Sorry for wasting anyone's time. I am kind of new at this.

I have checked here. (Your server/Configuration/Connections/Internet Mail Service/Connections and then click on Message Filtering) as previous posts have stated. I don't see connections or message filtering. Also, when I click on IMS, I get an error that says "Extension SMTP could not be...

How do I get the External I/F information. I have tried ipconfig /all and route print.

If I wanted to bypass the firewall and go straight to the net, what would my settings have to be? Would I have to put the firewalled gateway in as my gateway in my network tcp/ip settings? Please advise. We are trying to ensure users can't pull off any stunts to get around our firewall.

We have Checkpoint Firewall 4.1 We have recently installed it and set up all of our rules. We can only access our website and mail server by typing in the following. http://ip address of ms exchange/ or http://ip of webserver/. We cannot access the mail server by typing...

What is the command for adding a toll number to the Definity GS3I system. We have 800, 877, 888 etc. I need to add 866 and I cannot remember how.

How do I block an extension from receiving outside calls? I would also appreciate any information about blocking extensions from receiving calls from other extensions. My company uses a G3SI. I use both the terminal and definity software. Please give me some guidance. Thank you.