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I have all the call Center Buttons program in the Agents Stations, I have Login Botton, Auto-In Botton, Log-Out Botton, ACW-Botton, Aux-Botton, Release and Assistance Boton. You can I from the Emulator Terminator I can get an Agent from Aux-Mode to Auto-In Mode. I know I can do a trace to a...

Hello I managing a Call Center for a customer and a Call Center Supervisor wants to have the ability to remotly get and Agent back in the Auto-In option in order to start getting calls. Once a Agent has Log-In, they stay on Aux-Mode, How can I Remotely Get them into Auto-In Option. Is there...

Hello Yes there is another Report that provides each call attend by each agent, this is a basic Report on the CMS, but in order to get this Report, 1st you have to have added this agents in Agent Group, Go to Directory and Get select Agent Group, créate a name basic name for this grupo, once...

Hello Display the remote Access code, once you have the dial Access, Dial the main Pilote Number, when your hear the Auto-Attendant menú, dial the Remote Access number, once you hear Tone, Dial the VDN Number, But bofore this, verify the COR of the VDN and be sure that this COR has Access to Be...

Hello Need assistance, I have a Avaya Server S8300 running on 5.2.1, Software Version: R015x.02.1.016.4 I need to apply a Service Pack-18 to Integrated Voice Messaging. I know that in order to apply the Patch, I first have perfume a Back to the Messaging and then stop the Voice Service. I...

Hello Yes I have and Auto-Attendant that allow Customer to dial the extension user if they know it, after this message is when I provide the external customer the following Auto Attendant messages Collect 4 digits after announcement 5600 Route-to number 1465 if dig = 0 route-to digits...

Hello, I have changed to transfer, but when I dial in to my customer main Auto-Attendant and dial my Auto-Attendant Extension 5551 or select option 7 for Dial buy Last name, I gives me the following Message: You Have Selected an Invalid Option, try again later. If I change it back to Call...

Hello I have a Customer with an Avaya S8300 5.2 , with Integrated Messaging. I have program a Automated Attendant with several options. When providing the Automated Message, I provide the following Message. For Directory by last Name select 7 for example. Once a Customer selects this option...

I was told to Performe a New Installation of a New Avaya CMS R17, model Dell R620. This system comes already pre-configured initially, But I was never told that if you Start the system you should complete the initial pre-installation once power-up. Not Knowing this, I Power-up the Avaya CMS...

Hello When access server for 1st time, follow Avaya CMS Installation procedure, open new konsole window and only 1 change performed, then shutdown server I was told to try and Performe a New Installation of a New Avaya CMS R17 Dell R620. This system comes pre-configured initially, But I was...

Hello, I need some advise, I have several Judges and clients using Avaya 9641g and does not need some Labels like: Browser, World Clock, Weather, My Picture and Calculator. The need these space to add other favorit contacts instead. Is this Possible, I have been browsing through the phone...

I am having strange problem, I have BCMR to run the Real-Time and Historical Reports for several Hunt-Groups. I can start the BCMR Server Application and can see the system connected to PBX. I can perform Downloads and I can see Data running and also after running Updates . Once this has...

I am having strange problem, I have BCMR to run the Real-Time and Historical Reports for several Hunt-Groups. I can start the BCMR Server Application and can see the system connected to PBX. I can perform Downloads and I can see Data running and also after running Updates . Once this has...

I am having strange problema, I have BCMR to run my Real-Time Reports for several ACD-Groups. I can start BCMS Server and system connects to PBX, I can perform Downloads. I can see Data running after running Updates or running Downloads, once this has completed I start my Client BCMR connection...

I have a little problem, I would like know which step I have to do for Call Forwarding another station from my extension. Example, a Secretary would like to perform a Call Forward all calls of her Boss from her extension. What do I have to activate in the COS or Feature of the PBX. Actually I...

Hello I have a Avaya Call BackAssist Server working since 2009, since Avaya CB Assist System was implemented, all calls recieve once a customer selected to be call back, the number has shown at the agents IP-Agent Phone. Suddenly couple of week ago the system is sending the calls to the...

Hello I have a Avaya Call BackAssist Server working since 2009, since Avaya CB Assist System was implemented, all calls recieve once a customer selected to be call back, the number has shown at the agents IP-Agent Phone. Suddenly couple of week ago the system is sending the calls to the...

I have a Avaya Call BackAssist Server working since 2009, since Avaya CB Assist System was implemented, all calls recieve once a customer selected to be call back, the number has shown at the agents IP-Agent Phone. Suddenly couple of week ago the system is sending the calls to the agents, but...

I would like to know if someone has configure the snmp feature to an Avaya CMS R16, can not find any document in avaya support. Need to configure snmp to a cms R16.1, need to know if this possible. Thanks

I administer a CMS Server Version 16.1, I have a 5 Licence for CMS Supervisor. This is the first time this is happing, I only have 1 Supervisor Connected and a second Supervisor try's to connect to his CMS Supervisor Application, they are receiving the following Meassage: Fail to open...