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OK. I got it. I am crazy. Inorder for POSITION IN QUEUE to work, an agent has to be logged in. once that happens, the QUEUEis created.

i simplified it to this, but it still does not change the position in QUEUE. could there be a permissions issue? /* TechnicalHelp */ QUEUE TO SKILLSET TestSkillset WAIT 2 ASSIGN POSITION IN QUEUE TestSkillset TO piq_cv WHERE piq_cv EQUALS VALUE 0: GIVE CONTROLLED BROADCAST...

ok. here is my whoe script. i have commented out some parts for testing purposes. not sure what you mean about the initialisation section. I may not have it at all. /* TechnicalHelp */ /*IF DATE = TechEarlyHoliday AND TIME OF DAY = TechHolidayTime THEN EXECUTE AfterHours END IF IF DATE...

ok. i removed the 'READVAR piq_cv' and 'SAVEVAR' and inserted the example above, but the POSITION IN QUEUE is still not changing. it is always set to 0. I POSITION IN QUEUE something that i need to build? or is that variable built in to the SCCM system?

It almost seems as if no number is assigned to the position in queue. is there some counter that needs to be on that may have been over looked?

I cannot seem to get this place in queue thing to work. Is there something that I am missing? It always seems to assign 0 to the piq_cv. I am going crazy. Can some one of you help on this? It will keep me from pulling my eyes out. If I replace the ASSIGN POSITION IN QUEUE TestSkillset TO...

I figured it out. I was naming the script and the skillset the same. Once i changed, it worked perfectly.

I am still fairly new at scripting in CCM 7.0. I am attempting to creat a new Skillset. I have done all the CDN setup. I am having trouble getting this script to give ivr. It is very short and sweet. I have set the variables and tested many different ways. If I replace the give ivr with...