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I have a data lock in 6.4. Is there anyway to release this in 6.4 without having to restart the system? ACIS - CM6 ACSS - APC 5

Getting NICE manuals seems to be impossible. Our nice support access only gives us access to raising a ticket. Could someone supply me a install manual and user guide or links to said manuals? Need to try and plan the install before I attend the training course. Really need to understand the...

Can you do a list trace Vector or VDN the make the call and post your results? Usually 911 or 999 routing is already setup. ACIS - CM6 ACSS - APC 5

As far as I am aware the FTP part of ECH feed is a pull from the Server the data goes to. So Server A has an FTP client running on its machine pulling data from CMS ECH Feed. There is nothing configured FTP wise on CMS for ECH. I have checked every log possible to do with ECH and I can feed...

To better explain this: I have VDN1 configured with a Return VDN destination for VDN2. VDN2 is the VDN that routes to the external survey system by using a route to command in the vector to an external number. When the route to command has completed and you are connected to the Survey System...

So when I trace the original incoming call, the trace stops at that VDN. I don't see the next VDN. When I trace the Return to Destination VDN so VDN2, I don't see the loop in the trace. ACIS - CM6 ACSS - APC 5

That didn't work, thanks. Didn't think it would. I think I need to use variables, local persistent but I am not clue'd up enough to understand where to place them and which values I will be looking for. ACIS - CM6 ACSS - APC 5

I have set up a post call survey on Avaya CM3. When the survey call is complete the call loops back to the VDN and goes through the routing again. 01 wait-time 2 secs hearing ringback 02 announcement 23443 03 route-to number 90********** with cov n if unconditionally 04 stop 05 06...

Why in CM 6 are 6 digit extensions showing in a dotted notation of 00.00.00

Yeah. We have numerouse trunks and channels available especially out of hours.

Is it possible to setup a script or command to run 200 stations to ring 1 outgoing number at once without using a dialler application? I can't see anyway of doing this. We have AES 4.2 at site and callmedia.

Does anyone have any Call Copy documentation? We have installed this solution but are running into major issues with one way voice and poor quality. All pinpoints to Network Configuration issues but we have no documentation for administration or install

list registered shows the latest firmware on the latest version of CM.

Got an issue with a 9610 handset. Not seeing the number dialled or the number coming in on the screen. Phone has been unplugged and replugged back in numerous times. Still the same. Try to find out the firmware. So I press contacts twice then craft. Nothing. There really is very limited...